I've been coming here for 7 years to get my Countryman serviced and I never have any problems with the service team or the sales team whatsoever great folks.
Over the years I have dealt with 8-10 different dealerships and service departments. Without question, Robin Cox is the best Service Advisor that I have encountered. Robin's promptness in returning calls, ability to make your vehicle service as smooth as possible, and ability to accommodate problems that I present to him, result in a confident experience for me when my car is in need of service. I must also take this opportunity to express my respect for the enthusiasm, friendly atmosphere, and knowledge of product lines that Jolene and the other Sales Associates and administrative staff provide before and after purchasing a Mini. ONLY AT MINI OF ALLENTOWN!
Today I purchased an extended warranty on my 2015 hardtop. I always love coming in to this dealership. An trust me. We got to 2 other dealerships regularly and I dread the experience there. But not at Daniels. Luis and Robin The service team members always make me feel very informed and shoot straight with me. Plus the cookies they are the best!! I also purchased a sweatshirt and a backpack but don’t tell my husband. Also Lauren helped me surprise my daughter on Monday with a mini book bag. That meant a lot to me. Thank you guys for always being so helpful and kind in dealing with me.
Lauren, our sales associate, was helpful and enthusiastic the moment we stepped into the showroom. She concentrated less on how can I sell you a car right away and more on what I was looking for and what model/style/features work best for me.
We have trusted Robin and Luis with service for our Mini for several years. When we are in the dealership for service, we have always exchanged pleasant "Hellos" with the sales staff. Now, shopping for a new Mini, we had an absolutely wonderful experience with Lauren. She spent much time with us demonstrating the options on the various models. During the process of purchasing the car, she worked with us for creative financing options. After the purchase, she spent more time with us explaining operation of the various dashboard functions. All in all our experience was unhurried and pleasant. We truly enjoyed Lauren's help in purchasing this car, and enjoyed meeting Lauren as a person, not just as a sales representative.
I bought my Mini Countyman here and have it serviced here too. When I call Luis to make a service appointment, he is the best!
Robin Cox was wonderful. Super nice guy. He went above and beyond with the service I received. I have to drive an hour, worth it!
Robin is friendly and committed to providing the best service every time! I originally purchased my car from Mini of Baltimore. I have moved several times and have had the opportunity to experience service at multiple mini dealerships. Robin has been the most personable of all the service reps between Baltimore, Philadelphia and now Allentown. He is a good listener, paying attention and helping get to the bottom of every concern. He loves his job and it really shows!! Thanks Robin and Mini of Allentown!
Great Service! My car needed a couple extra days to complete the work required so Luis provided me with a loaner car for this time. Very typical of a high end service department. Daniels BMW/Mini service lives up to the brands reputation. Thanks Luis, I can always count on you to get the job done right.
Every service visit, Luis provides excellent service and explains the issues plainly and completely. From a service standpoint (I was VP of Customer Service for 25 years as Blue Cross) he's an excellent representative of your organization.