Matt Murphy was very accommodating to a first time car buyer. From looking around the lot, to sitting down and working out the numbers, the whole experience was pressure-free and no hassles for me. Matt is very easy to communicate with, and goes above and beyond for his customers.
Matt was very accommodating to a first time car buyer. From looking around the lot, to sitting down and working out the numbers, the whole experience was pressure-free and no hassles for me. Matt is very easy to communicate with, and goes above and beyond for his customers.
I am sorry that I didn't rate everyone who helped me when I was at mini of allentown. Everyone was great but I don't know all of their names. The guy who explained the waranty etc. and details was great too. and the guy who negotiated the price was funny and made it a good experience (he was in traffic and lauren kept calling him back). The owner actually came out and talked to me after I bought the car which I thought was really nice. Luis Rodriguez who did the stripes on the side (they really look sharp).
Visited Mini of Allentown last weekend to pick up our 2nd Countryman. Matt and the Mini team were efficient and professional. See you in three years Matt!
Matt and everyone else at the MINI of Allentown were great and made our leasing experience the best we've ever had. No pressure at any time and they went out of their way to look for the best match for us.
I initially spoke with Jolene via email and then with Lauren in person - both are fabulous. There was no pressure or intense sales pitch, just lots of information and a very friendly attitude. It was very refreshing to hear a sales person tell me that some of the more expensive options weren't worth it. I very quickly found a car I love, at a great price, and the process was smooth and seamless. I highly recommend Lauren & Jolene!
Our purchase experience last year with Lauren and Matt was great. Had our first service and was very pleased - even arranged last minute shuttle.
A wonderful car-buying experience! Absolutely no pressure whatsoever or "take it or leave it" attitude! I downgraded from a truck to a Mini Cooper and Jolene was just the sweetest salesperson--very knowledgeable when it comes to the Mini product! I drove from 70 miles away one-way to get to MOA and they didnt disappoint. As I said, there was no pressure and I ended up making 3 trips before making the purchase! The paperwork with Rick took a grand total of less than a half-hour! Jolene spent way more time than that showing me all features of the mini and drove me through the service bay as part of the test drive, that was pretty cool. Also got to know Keith, Lauren, and Matt during my time in the showroom...all very enthusiastic Mini employees! Overall great experience, thanks Jolene and MOA! Let's motor!
My expecting wife and I had the pleasure and honor to meet Robin Cox. From the minute we walked through the service center doors to when we dropped off our loaner car, he kept us informed and up to date with everything that was being done. We went in for routine maintenance and he informed us of a possible issue. Long story short he took amazing care of us and exceeded our expectations. After everything was said and done we dropped off our car 3 minutes after closing(bad traffic). After apologizing for being a few minutes late, the woman behind the counter greeted me with disgust, no empathy and what can only be described as really poor manners. She somehow contacted Robin perhaps informing him that we attempted to drop off the loaner and he made it his mission to ensure that we got our car back with car seat back. I look forward to going back to Mini of Allentown for Robin, too bad we can't say the same about the woman behind the counter.