MINI of Allentown
4600 Crackersport Road, Allentown PA 18104 • Phone: (610) 821-2500 • Service: (877) 256-9952
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   4.5
      –   Michael G., Sayre, PA Feb 18, 2012
  •   5.0
    "great!"   –   MINI Owner, Allentown, PA Feb 15, 2012
  •   5.0
      –   MINI Owner, Shickshinny, PA Feb 13, 2012
  •   4.5
    "Lauren Leabman was great ! Her knowledge of the Mini we bought was excellent. All features were explained with an enthusiastic smile. She left nothing out. On a return trip for accessories she again was very helpful with my questions. She made the entire buying process enjoyable. Thanks Lauren for everything :-)"   –   Lisa B., Wind Gap, PA Feb 12, 2012
  •   5.0
    "The process of buying my new mini flowed so smoothly that it was stress free and enjoyable!"   –   Frank R., Effort, PA Feb 1, 2012
  •   4.5
      –   Katherine R., Bethlehem, PA Feb 1, 2012
  •   5.0
    "We loved our experience!"   –   Laura K., Perkasie, PA Jan 30, 2012
  •   5.0
      –   Carmina C., Allentown, PA Jan 16, 2012
  •   5.0
      –   MINI Owner, E Stroudsburg, PA Jan 15, 2012
  •   5.0
    "Our salesperson, Lauren Leabman was excellent. She was not pushy, which made our experience a pleasurable one, which is not what our past experience with car buying has been. She was very helpful, followed up for us on questions and the status of our car order. The other dealership staff we interacted with was also very professional, friendly and helpful. We love our new mini and I have already recommended the dealership to others!"   –   Francine M., Telford, PA Jan 13, 2012
  •   5.0
      –   Christopher M., Fleetwood, PA Jan 9, 2012
  •   5.0
      –   Jean G., Endwell, NY Jan 9, 2012
  •   5.0
    "My purchase experience at Mini of Allentown was actually fun. The sales staff was not only helpful but truely passionate about their product. Thank you Lauren and Elyse for staying late."   –   Keith O., Center Valley, PA Jan 9, 2012
  •   1.0
      –   Easton F., Williamsport, PA Jan 6, 2012
  •   5.0
      –   Mary M., Bethlehem, PA Jan 3, 2012
  •   5.0
    "EVERYONE WAS EXTREMELY HELPFUL THROUGHOUT THE WHOLE EXPERIENCE, NEVER PUSHY BUT ALWAYS HELPFUL AND ANSWERED ALL MY QUESTIONS."   –   Joseph W., Mcadoo, PA Jan 2, 2012
  •   5.0
    "My experience with MINI of Allentown was the best of any car-buying experience I have ever had. My Motoring Advisor (Mike Aumann) was always available for questions and kept me informed every step of the way. The finance team was thorough and informative as well. I would recommend this dealership and team to anyone. And I LOVE my MINI!!"   –   Valerie A., Doylestown, PA Dec 27, 2011
  •   5.0
      –   MINI Owner, Boonton, NJ Dec 24, 2011
  •   5.0
      –   Paul N., Birdsboro, PA Dec 17, 2011
  •   5.0
      –   Thomas B., Macungie, PA Dec 15, 2011
  •   5.0
    "Our MA Lauren Leabman did a great job in helping us through the process of making all the finances work. Alisa and Mary worked hard to get the loan and paper work go through. Working with them was like family. Great job and good followup after the sale."   –   Gary A., Lansdale, PA Dec 15, 2011
  •   5.0
    "Lauren, Mary and Elyse were exceptional in customer service and explaining every detail to me about my new Countryman. Love them!"   –   Sheryl A., Lansdale, PA Dec 14, 2011
  •   5.0
    "I had a great experience - my sales associate was very patient & helpful while I was deciding what options to put together in what model Mini I would buy, and I love my new Mini Clubman."   –   Jeanette C., Lebanon, NJ Dec 14, 2011
  •   5.0
      –   Steven C., Quakertown, PA Dec 14, 2011
  •   5.0
    "The dealership is outstanding. They gave me exact answers to all my questions on the car and all the financial data for me to evaluate the lease vs buy option. All the people I was exposed to at the dealer were excellent and always willing to answer my questions even if I was not their direct customer. The final pricing was exactly where I thought it should be and were very good on pricing on the dealer installed options which really finalized the deal."   –   Randy W. S., Breinigsville, PA Dec 6, 2011
  •   5.0
      –   MINI Owner, Chalfont, PA Dec 5, 2011
  •   5.0
      –   Mary R., Macungie, PA Dec 5, 2011
  •   5.0
      –   Lisa G., Lansdale, PA Dec 4, 2011
  •   5.0
      –   Jillian F., West Chester, PA Dec 4, 2011
Service Rating 4.7
  •   4.5
      –   MINI Owner, Pottsville, PA Feb 18, 2012
  •   5.0
    "We must mention that your Service Advisor, Robert Migliaccio went above and beyond what would be expected to make our experience with the break down of our car as painless as possible. We were on a trip to Virginia traveling through PA, 4:30 on a Friday night, when our car lost power, being over an hour away from Allentown Mini and the dealership closing at 5 pm Robert stayed and waited for us to get there which was after 5:30 had a rental car there within minutes and even helped to load our luggage and car seat into the rental car. Not your average employee. The car was fixed on Monday and delivered to our house in New York as promised on Monday afternoon. We must say Mini of Allentown went above and beyond to help us. Thank you"   –   Lori M., Montgomery, NY Feb 16, 2012
  •   5.0
    "I got there at 9 for a 10 AM appointment, fully prepared to wait for until that time to have my vehicle worked on. Instead Rob took it right away and had me out of there just after 10. I couldn't have asked for anything better."   –   John D., Lancaster, PA Feb 16, 2012
  •   4.5
      –   Gina D., Lake Ariel, PA Feb 16, 2012
  •   5.0
      –   MINI Owner, Newark, DE Feb 16, 2012
  •   5.0
    "Rob was great and explained everything to me. The loaner car made everything super convenient without missing a beat."   –   MINI Owner, Pennsburg, PA Feb 15, 2012
  •   4.5
      –   Robert H., Oley, PA Feb 15, 2012
  •   4.5
      –   Lisa L., Kutztown, PA Feb 15, 2012
  •   5.0
    "Excellent service. Really appreciate the use of a Mini loaner."   –   Herman N., Easton, PA Feb 15, 2012
  •   5.0
      –   Kathryn R., Bethlehem, PA Feb 15, 2012
  •   5.0
      –   Vanessa A., Harleysville, PA Feb 15, 2012
  •   5.0
    "Courteous,professional and overall exceptional service are just a few way's in which to describe Rob and the Mini Team @ Daniels.. Keep up the outstanding service and professionalism..."   –   Frederick S., Orefield, PA Feb 13, 2012
  •   4.0
    "Our car is one year old and has a small oil leak, you didn't have the seal in stock. I live one and a half hours away, so now I have to drive 3 hours round trip so you can put the seal on whenever it comes in. It seems this would be an item that would be in stock at all times...that is my only complaint. Incovenience."   –   MINI Owner, Mechanicsburg, PA Feb 11, 2012
  •   4.5
      –   MINI Owner, North Wales, PA Feb 10, 2012
  •   4.5
      –   Linda R., Walnutport, PA Feb 10, 2012
  •   4.5
    "Great service, online tool for reservations works great"   –   Alan F., Bangor, PA Feb 6, 2012
  •   5.0
      –   Troy B., Danville, PA Feb 5, 2012
  •   5.0
    "Excellent service experience"   –   Frank R., Effort, PA Feb 5, 2012
  •   2.0
    "This is a brand new car. The check engine light was on. You should not have charged me any money to diagnose the problem. It was only 31 dollars but its a brand new car. To me, this is a hidden fee and is bad faith."   –   Christopher M., Fleetwood, PA Feb 3, 2012
  •   4.5
      –   MINI Owner, Pittstown, NJ Feb 2, 2012
  •   4.5
      –   Kevin A., Roaring Bk Tp, PA Feb 1, 2012
  •   5.0
      –   ., , Jan 30, 2012
  •   5.0
      –   Tom C., Collegeville, PA Jan 29, 2012
  •   5.0
    "Received an appointment with short notice. My car was worked on quickly & work was not done that I didn't need although I authorized it if necessary. The car was returned sparkling clean."   –   Sherri L., Phillipsburg, NJ Jan 26, 2012
  •   4.5
      –   Jordan S., Pen Argyl, PA Jan 25, 2012
  •   4.5
      –   MINI Owner, Scranton, PA Jan 22, 2012
  •   3.0
    "I could never reach anyone directly bu phone when I called and always had to wait for a call back. No one there at service when I came to pick up my car"   –   MINI Owner, Kingston, PA Jan 20, 2012
  •   5.0
    "I cannot say enough positive things about Rob, the service advisor at MINI of Allentown and Corey, the service technician."   –   Lynne G., Macungie, PA Jan 18, 2012
  •   2.0
    "During the sale, one important service that was a deal breaker was the loaner when I brought the car in for service. I live 68 miles away from the dealership and like most people I work during the week. When I arrived for service, I explained to the service advisor that because I was in the middle inventory I may not be able to return to the dealership for two days. He then went on to explain that I would probably be charged $30 for the extra day. I was shocked. At no time during the purchase was I told that the "loaner" was a 24hr benifit. I understand that you have to be able to accomadate all of your customers; however, this was an unusual situation that the advisor did not even take into consideration. I guess I should have asked more indepth questions about MINI of Allentown benifits. As it turns out,it took the dealership longer than one day to service my car. Actually it took three days. Funny, I wasnt charged the $60.00 for the rental (loaner in benefit terms). The two most discouraging aspects of this service experience were: 1) I found out that my MINI is not capable of transporting me to work (3miles) and have the function properly without he use of a trickle charger. 2)They had my for three(3) days and did not once take it out for a test drive to see if they could detect the vibration in the front end. They attempted to produce the problem on the lift. Imagine that! They could not reproduce the vibration. I guess it takes the customer to suggest a test drive which the service advisor agreed might be the next step at my next visit. Fantastic! I was so put off at the responses from the service advisor that I did not even make a statement that in both cases, his responeses were ridiculous. Lets see: I have worked at the same place for six(6) years and have used the following vehicles with out a trickle charger: Chrysler 300c, Chevy suburban, saturn, jeep wrangler, town and country, chevy colorado, triumph rocket III, moto guzzi norge. I am hoping that you have been able to understand the frustration and ridiculous of my experience with my last service. In conclusion, I suggest that you ensure that your MA's understand the requirements for insurance when your customers lease one of your cars. I was harassed by MINI financial for months with them stating that my level of coverage was not sufficient even though I sat at the desk on the day of purchase while my MA called and confirmed my insurance. I assume everything was ok because you let me leave with the car that day. Thank you."   –   Scott M., Annville, PA Jan 15, 2012
  •   5.0
      –   Alice Y., Barto, PA Jan 14, 2012
  •   5.0
    "OK"   –   David M., Fleetwood, PA Jan 14, 2012
  •   5.0
      –   Ashley C., Peckville, PA Jan 13, 2012
  •   4.5
    "Estimated price of service on website not accurate, was corrected after email & phone call to service manager. Also, car wash could be better. Appreciate the thought of it, but was sloppy."   –   MINI Owner, Lehighton, PA Jan 12, 2012
  •   4.0
      –   MINI Owner, Kempton, PA Jan 10, 2012
  •   5.0
      –   Rebecca K., Bloomsburg, PA Jan 6, 2012
  •   5.0
    "Great job by Rob and the staff. I waited for my car and it was ready well before I expected it."   –   Scott B., Emmaus, PA Jan 3, 2012
  •   5.0
      –   Joseph B., Lock Haven, PA Dec 31, 2011
  •   5.0
      –   Lynne F., Orefield, PA Dec 31, 2011
  •   5.0
      –   D. James " Jim " C., Milton, PA Dec 31, 2011
  •   5.0
      –   MINI Owner, Lansdale, PA Dec 29, 2011
  •   4.5
    "I was very happy with my visit to the Mini of Allentown, PA. I'm a recent mini owner, and so things are still a bit new for me, but I ahve to say that the service at the dealership was very nice. I called and left a message and was called right back. I was also contacted at least three times during my service with updates and with additional information. I felt as if I was a part of the service process, and that I knew what was going on the entire time. The service was done well, and quickly, and everyone was very helpful. Rob, the service consultant was super nice and took the time to explain everything to me! Thanks!"   –   Abby Marie C., VIRGINIA BEACH, VA Dec 29, 2011
  •   4.5
      –   MINI Owner, Annandale, NJ Dec 24, 2011
  •   5.0
    "Very clean transaction, they were truly accommodating."   –   Nickolas A., Milford, NJ Dec 24, 2011
  •   5.0
      –   Elizabeth S., Luzerne, PA Dec 22, 2011
  •   5.0
      –   MINI Owner, Allentown, PA Dec 22, 2011
  •   5.0
    "My First Experience with service at Mini of Allentown was great !!! From the start I was promptly attended to. The service Manager was excellent very knowledgeable and professional. My loaner car was in great shape and allowed me to not lose a whole day of running around which comes in handy for the Holidays. I only wish you had Saturday Hours.......It is very hard in my position to take a day off just to srvice a car and being that there are not a lot of Mini Dealerships to choose from it makes it harder. BUT I Love my MINI !!!!!"   –   Robert W., LONG POND, PA Dec 21, 2011
  •   5.0
      –   John M., Schwenksville, PA Dec 20, 2011
  •   4.0
      –   Kirk W., Perkasie, PA Dec 18, 2011
  •   5.0
      –   Patricia R., Hellertown, PA Dec 17, 2011
  •   5.0
      –   Kristen B., Easton, PA Dec 16, 2011
  •   5.0
      –   Kristy F., Center Valley, PA Dec 16, 2011
  •   5.0
    "Rob in the service dept. was awesome! I have never had a better service experience. The service was complete in one day despite not having an appointment. When it was done, it was washed, and redelivered over 130 miles at no charge."   –   Joan E., Binghamton, NY Dec 15, 2011
  •   5.0
      –   John M., Mountain Top, PA Dec 15, 2011
  •   5.0
      –   Gregory W., Doylestown, PA Dec 14, 2011
  •   5.0
    "Appreciated that there was communication between the service rep and the mini owner."   –   MINI Owner, BLAKESLEE, PA Dec 12, 2011
  •   5.0
    "My experience was great. The customer service department answered all my questions and serviced my car promptly. They even provided me with a fluid if the level went down because the check up showed nothing wrong. They were very courteous also. A big thank you to all."   –   MINI Owner, Alburtis, PA Dec 11, 2011
  •   4.5
    "Fast and friendly service."   –   Debra V., Stroudsburg, PA Dec 10, 2011
  •   5.0
    "Service was great. All the staff was very friendly and went out of their way to make me feel like a valued customer. I was even given a Christmas Cactus to take home to my wife as a gift since I was there all day. I was dropped off at the mall so I could get lunch. And, best of all, the Mini runs great ! Introduced to the tech that worked on the car--a very nice young man and obviously a skilled tecnician. So "thank you" to Rob, Ryan, Larry and the young lady that gave me the plant."   –   John M., Chambersburg, PA Dec 10, 2011
  •   5.0
      –   Sally A., Kingston, PA Dec 10, 2011
  •   5.0
      –   Katherine S., E Greenville, PA Dec 3, 2011
  •   4.5
    "Took a little longer than I was hoping for, but overall very happy."   –   MINI Owner, EASTON, PA Dec 2, 2011
  •   5.0
      –   Carol C., Orefield, PA Dec 2, 2011
  •   5.0
      –   MINI Owner, Bethlehem, PA Dec 1, 2011
  •   5.0
      –   James C., Allentown, PA Dec 1, 2011
  •   4.0
      –   Troy H., Harrisburg, PA Nov 30, 2011
  •   4.5
    "Tina M. i scheduled my first oil change on their website- went well however they just called an outdated phone number instead of the one I provided to confirm the appointment which required me to call back to check and confirm the appointment time was reserved, as requested."   –   Tina M., Chalfont, PA Nov 30, 2011
  •   4.0
      –   Sandra V., Philadelphia, PA Nov 30, 2011
MINI of Allentown 4600 Crackersport Road Allentown , PA 18104 Sales: (610) 821-2500